Fleet Manager FAQ
Where should I go for new tyres?
Beaurepairs/Bridgestone are LeasePlan's preferred tyre supplier. Please book your vehicle in with one of their numerous tyre centres. If you believe you have specialised/vehicle specific tyres please give our maintenance team a call (0800 532 737) and they will direct you to the appropriate tyre supplier.
What do I do if I've had an accident?
Ring 0800 LeasePlan (0800 532 737) and select Option 2. Your call will be answered by one of our team of accident experts. They will firstly ensure your safety and care. Secondly they will deal with the details of the accident, completing your insurance claim while you are on the phone (This is possible only if your insurer is able to process online claims) and arranging for the vehicle to be sent to the nearest approved repairer.
Can I purchase my vehicle at the end of its lease?
Yes, you can. At LeasePlan we are obliged to obtain a fair market value for all of our vehicles as most of the proceeds of sale go back to our clients and their shareholders. Accordingly we sell most of our vehicles through an auction process. We will advise you when and where the auction for your vehicle is and you will be able to bid on your car at auction. The teams at the auction venues throughout the country will be able to assist you by leading you through the auction process, helping you with proxy or phone bids and providing finance options.
Does LeasePlan have a checklist for items to return with the vehicle at the end of lease, e.g. cargo blind, spare keys, etc.
We will advise you of these when it comes time to return your vehicle. The usual items are:
Where do I take my vehicle at the end of its lease?
If you are picking up a new vehicle then you can leave your old LeasePlan leased car at the dealer. LeasePlan and the dealer will then arrange to get it to the right place for sale. If you are not replacing the vehicle then it can be dropped off at any Turners Auctions branch or we can arrange pick up from any business address. If you are driving a vehicle leased through someone else then you should contact them.
What should I do if I want to test drive a new vehicle?
Let us know - we can direct you to one of preferred suppliers through whom we would purchase the vehicle. We can provide a contact, a preferred time and also ensure that once you have made your selection we will order exactly what you are after.
Where is my fuelcard?
Generally it takes 3-5 working days to get a fuelcard delivered to us from the fuel provider. We will check the card is correct and then send it out. If you have not received your fuelcard in 5-7 working days then please give us a call, 0800 LeasePlan (0800 532 737) and select Option 3. You will be directed to our Client Services Team who will be able to advise you where your fuelcard is.
What is my fuelcard PIN?
Give us a call, 0800 LeasePlan (0800 532 737) and select Option 3. You will be directed to our Client Services Team who will be able to provide you with your PIN after confirming you are entitled to use the fuelcard.
My fuelcard is lost - how do I get a new one?
Give us a call, 0800 LeasePlan (0800 532 737) and select Option 3. You will be directed to our Client Services Team who will be able to cancel your old card immediately and order you a new card.
Why are you still charging me for a car that has been returned?
We invoice rentals in advance usually around the middle of the month for payment on the 1st. If you return a car in the latter half of a month the invoiced for the next months rental will already have been raised. We will provide you a credit for the rental back to the date that the vehicle was confirmed returned by our agents. This credit will come through in the next months invoicing.
When is delivery of my new vehicle?
Our team will make contact with you to confirm the delivery of your vehicle. If you know you have a vehicle on order and have not been contacted please call us on 0800 LeasePlan (0800 532 737) and select Option 3. You will be directed to our Client Services Team who will be able to confirm the order and advise you of the estimated delivery date. After this the delivering dealer will make contact with you to arrange a convenient time for you to pick up your new vehicle.
Why is the delivery of my new vehicle not able to occur earlier?
In the wake of the global financial crisis many vehicle dealers and manufacturers have reduced stock levels. It is not uncommon to have 3 month waits for a new vehicle, especially if a particular colour or option is required. We are encouraging all of our clients to start considering replacements 4 months in advance or earlier to avoid disappointment of delayed delivery.
Where can I get my car serviced?
Vehicle servicing should be carried out through LeasePlans preferred supplier network. If you prefer please call us on (0800 532 737)
Preferred Supplier Network
My car is has mechanical issues, what do I do?
If possible book your car into your usual servicing workshop. If you are away from home please contact us and we will direct you to the nearest preferred supplier. When booking in your car notify then that it is a LeasePlan managed vehicle. The workshop will liaise with us regarding costs, approvals and invoicing.
How do I get my windscreen repaired?
Call LeasePlan on 0800 532 737 and choose option 1. We will coordinate the glass repair at your convenience.
How do I get a new road user charges label?
Call LeasePlan on 0800 532 737 and choose option 3. Our Client Services team will be able to organise any road user requirements.
Who do I call if I have broken down?
Call LeasePlan on 0800 532 737 and choose option 2. Then select option 1 for breakdowns and we will coordinate assistance immediately.
Is LeasePlan my Fleet Manager?
Call LeasePlan on 0800 532 737 and choose option 3. Our client services team will be able to explain your cars lease agreement.
How do I claim back for vehicle expenses?
If you have had to pay for some services (eg. maintenance, tyres, fuel) on your car, you may be able to claim these back from LeasePlan. (If the cost is covered by the lease) Call us on 0800 532 737 and choose option 3 to speak to our Client Services team to confirm the costs are claimable. If so you can obtain an expense form from our website, fill in the relevant details and send it into us. Your will be reimbursed within 5 working days from receipt of your claim.
Who do I talk to at LeasePlan?
Depending on your query there will be different people that will assist you.
- For all queries regarding your car or services for that car (maintenance, tyres, new car deliveries, fuel cards, registrations, FBT, road user charges) Client Services are available on 0800 532 737, option 3 to assist you.
- If you are the main fleet contact in your company for any queries other than those above please contact your account manager.